EUTAS was founded in 1992 as one of the first European Economic Interest Groups (EEIG) in the field of EDUCATION and TRAINING.
Since then, the group has tested, analysed, rejected or further developed a number of approaches. The aim has been to adapt EUTAS’s service offer to the demands of internationally operating companies and public institutions and to help them develop an authentic European brand or image. This resulted in training approaches and methods which can be applied successfully in any country. And certainly the training team had to respond to these requirements and continues to be teamed up individually for every single new project.
Until today EUTAS trainers work on the following basis:
01 Code of practice for EUTAS trainers
The EUTAS trainer understands his or her role as not being a know-all, a dominant teacher or a conveyor of intelligent messages, but as a person with social competence who can support the learning process. The wealth of our experience has been collected jointly to form a corporate behaviour for all EUTAS trainers. Our professional ethics are manifest in a genuine humanistic attitude, approach and behaviour.
02 Foster Identification
Structure and content of EUTAS projects focus on attracting new and assuring commitment of existing staff personnel of a company. Our comprehensive approach to develop individual competencies and skills aims at winning ambassadors for the joint corporate activity. In a best case scenario this shows in an increase of the satisfaction rate among relevant stakeholders and thus confirms the immaterial and emotional ties to to the company.
03 Excellence Practices and Quality Assurance
We consider learning as a lifelong process and, hence, our clients as well as ourselves as "learning organisations". This approach led us to create ‘excellence practices’ in the key areas of knowledge, CRM and cooperation. These are dedicated to the further development of each of these knowledge areas.
On an interdisciplinary level, they serve as multipliers and as a forum for exchange, research, knowledge transfer and evaluation. In addition, they represent a model that ensures the quality of our performance.
Thus the high quality of training-, consulting- and coaching-services as well as its administration is guaranteed in a sustainable manner through a continuous, country overlapping exchange of experiences and a common expansion of the partners' sphere of business activities.
04 Europe's integration process and the approach "lifelong learning"
Regarding the structure and background of the EUTAS it is obvious being active for the sensitisation and realisation of EU-grants and fundings. Therefore the association supports with information events, training and consulting in order to increase awareness and knowledge about the european integration process setting the focus on the european activities in the field of "lifelong learning programmes". Herewith it brings us full circle with regard to an integrative education consultancy in an united sense on an european level. Providing a lasting contribution to the progress of a knowledge society thereby is the higher mission.
05 Didactical criteria
EUTAS trainers are skilled in numerous learning methods. We know that the communication of content can be theoretical and academic which often leaves it difficult to understand. But we also know it can also be oriented towards the requirements of the target group and be so conveyed that this group is more motivated and willing to understand. This is the approach which we endeavour to take.
In addition to this we prefer a systemic approach for our client based learning processes, where a process-related growth as well as professional conditions of the relevant target group are important facts.
Thus, contents are being increasingly elaborated through interactive group work and complemented by facilitators. During trainings of relevant competencies e.g. handling customer objections we integrate every ones skill of giving feedback in different conversation scenarios within the learning process.
This is a training method with which aspects of behaviour can be trained with the greatest possible learning effect. This is done through the presentation of model behaviour, the use of constructive feedback, positive encouragement and through repetition and practice. The main aspect is an awareness of actions (what stimulus leads to what reaction and with what results) and the recognition of connections and effects which can produce benefits for the individual by allowing model alternatives to be applied.
07 Interactive training
If it's interesting for you EUTAS can use an existing multimedia concept for training "interpersonal communication". This consists of using multimedia-based and digital technique, which present typical communication situations, comment on them, and show alternative ways of dealing with them. The material is linked to the EUTAS training method and is used in preparation and subsequent processing of a training session, thereby increasing the learning transfer level.