Our approach to learning and change processes with embedded training and coaching programs is based on the principle of "evolvement from the inside." This means that the focus is on individuals, their role in the company, their current state of being and their potential for development. We view these aspects from various perspectives and use them to structure a results-oriented learning process. The focus here is not on change as a step from A to B but on a transformation process based on development and evolution, as well as interaction with the personal environment. This produces results which are ethically tenable, energy-efficient, economical and environmentally oriented.
Our synergetic approach has been shaped and refined in the course of many projects.
The EUTAS model:
Within this approach we take account of the following factors in the systematic and enduring qualification of skilled specialists and executives:
Basically we always involve the superior in his/her role as coach with all our human resource development programs. Basis for further development of competencies after a training session is an individual action plan; on request with support of the specific facilitator by online coaching sessions.
02 Company values and corporate social responsibility
Staff commitment in the sense of an identification with company values is an essential corporate seismograph.
The yardstick are company values which define corporate behaviour. This is done by finding answers to questions such as: How do we want to be viewed by others? How do we relate to each other in the company? What do we understand by the term customer orientation? How do we contribute to the development of society? And similar topics.
03 Analysis of needs and requirements
While the most intensive training effect is achieved through implementing top-down, the most effective analysis of the training requirement is achieved in the opposite direction, i.e. bottom-up. By performing the analysis this way, personnel is integrated into the process; in the area of marketing & sales even dealer and selected customers are additionally invovled. This reveals existing problems within the whole value chain and guarantees a high level of acceptance by the target group.
04 System approach
A systematic approach to training also means to first establish basic abilities and then develop special abilities based on these. An example from the area of sales: the basic training module in Customer Orientation can be followed by advanced modules in Negotiation skills, Key Account Training, Telephone Training, Presentation skills or other relevant skills trainings. The subject of interpersonal communication is dealt with intensively only once - in the basic training module. This saves both time and money.
The measurability of the learning effect serves to show the return on investment. Methodological elements in trainings such as orientation on strengths or a practice-based approach lead to a high level of motivation among the participants and thus result in effective implementation. Specific evaluation measures such as results analysis, customer satisfaction surveys and additional KPI’s need to be tailored to the specific situation of the customer.
"Self-training" is tailored to the practical needs of participants. EUTAS can provide a range of products and tools which are applied according to the needs and requirements of the customer.